Japanese News People Worn Out by Self-Checkout and Touchscreen Ordering | “Why Should Customers Do the Store’s Work?” Growing Dissatisfaction and the Challenges of Digitalization
With the spread of self-checkout, QR code ordering, and touchscreen ordering, there’s been a sharp rise in the number of people feeling exhausted because “customers are being made to do the store’s work.” Why does self-service cause stress? From inconsistent user interfaces (UI) and the burden on customers to challenges faced by stores, we’ll explain the background of “self-service fatigue” and what the future of service looks like.